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You should disconnect gracefully before the time limit and reconnect so that you do not loose your work, all units have been set to a 4-hour time limit.If you require more time, you will get disconnected because of the limited number of ports and the fact that 90% of all users do not need to be connected more than 4 hours. Why do I get disconnected after 4 hours of use? 1.

Using an 800 number costs the corporation 5 cents a minute versus calling a local number when available that costs 5-7 cents one time charge to initiate the call with no per minute charges. Why not use an 800 number all the time? 2.

Email is stored in your server until you need to access it.The proper way to handle Email when working remotely is to make a connection periodically during the day pulling your mail down and then disconnecting.You can prepare your Email in the offline mode.When you make your next connection to process incoming mail all prepared mail can be sent at this time, no. Do I have to be connected when Email comes in or to prepare Email? 3.

2000 or XP making reconnections should be as simple as clicking on the icon to reconnect, nT, if you are running Windows 95. What about reconnection issues? 4.

Use the second configuration only when required. One with IP access only and one with both IP and IPX, is to create two configurations, if only accessing Novell Servers occasionally, only install the necessary protocols.Usually IP is the only one needed unless you are accessing Novell Servers.Never install NetBEUI.A good practice. How do I speed up my dial-in connection? 5.

WINS will automatically resolve the units IP address when you Map a drive in Explorer.The key to this is to know the computer name and share name that you require before starting the process, which is how units are displayed in the Network Neighborhood.This does not mean that you cannot access the unit however.If the unit you are trying to access is a member of the corporate WINS structure and you have configured your remote unit per the configuration instructions, when you dial into the Network Access Gateway you are normally on a segment without a master browser. Why can't I see all of the NT units in the Network Neighborhood? 6.

This will automatically add TCP/IP to all adapters and you should be functional again. Add the Microsoft TCP/IP protocol back in. 3. Reboot the system. 2. Delete all references to TCP/IP from the network neighborhood properties. Causing your PC perform erratically or not at all.Fix:

1, aOL sometimes replaces the TCP/IP Winsock driver. Why does my Dial-Up Networking fail to work after loading AOL? 7.

So download speed can be as much as 56k but upload speed will be only up to 33.6bps, a 56k v.90 modem is asymmetric by design. Why can't I get higher speed on my 56K v.90 modem into some NAG sites? In general NAT is not supported by the IPSEC VPN client.Routers such as the Linksys BEFSR11 and BEFSR41 do support VPN with a software workaround.NAT implementations may be used if One-to-One NAT is used.9. Can I use Network Address Translation (NAT) to attach my home computers via VPN? 8.

Such as more poor line quality, many users might experience lower connection speeds due to other reasons, it limits the download speed to about 33.6kbps maximum.At the same time, while most PCs dialing up use a similar modem.Between both the modems, 56k speeds will never be achieved as most PSTN exchanges run digital routing.Some NAG sites use analogue phone lines with Cisco and standard 56k modems, there must be only one analogue to digital (A/D) conversion in your local phone loop.Thus when modems at both ends are analogue, for 56k to work.

Do NOT reboot at the prompt. Go to Add/Remove programs and uninstall Extranet Client. 3. Login under Admin profile. 2. Login to Safe Mode. 1. With an earlier version prior to 6.0) the following 8 steps will safely uninstall the Winpoet Software from your pc and repair your system to boot properly. Nortel strongly recommends using Winpoet 6.0 or higher.Earlier versions of the Winpoet software are known to cause conflicts with the Nortel VPN client.If you have Winpoet on your PC and experience problems (i.e, or ask your ISP to find an alternative PPPOE Client that does not interfere with the Nortel VPN Client.If you decide to use Winpoet with the new Nortel VPN client, please do not install the new client, or if they are not sure, please check with your local ISP to confirm it will work with the Nortel VPN client.If not, which eliminates Winpoet from the PC and provides the added benefit a NAT firewall for the user with the ability to hook up to three other PCs.A second option is to find a PPPOE Client that does not interfere with VPN Clients.If you have WINPOET, boot in safe mode and uninstall the Winpoet Software.A simple solution is to have users install the Linksys BEFSR41 hardware router.It has a firmware PPPOE connector, there are known issues running Winpoet software on the PC with the Nortel Extranet (VPN) Client.To repair your system. It crashes or does not work properly, when I load the Extranet Client on my PC and Winpoet is installed on my machine. These factors will also contribute to the quality and speed of the line.10.

Do you have the most current version of the Contivity Extranet Access client? 2. Is your Internet connection to the public Internet working properly? 1. Try isolating the problem by process of elimination. I am having problems with my VPN connection. You can view the most current version by clicking on Current Version.12. 4.65 or higher, check the version of your Contivity Extranet Access client.You should be using the current release of the client. The problem is intermittent. My ISP remains connected and I have no known problem with my Internet Service Provider. 11. Which eliminates the need of Winpoet from the PC, it has a firmware PPPOE connector. An alternative solution is to install the Linksys BEFSR41 hardware router. Reinstall the extranet VPN client. 8. Reboot PC. 7. /Services and disable Winpoet-over-ethernet. Go to Admin Tools. 6. Uninstall. Right click Winpoet or Winport adapter. Go to device manager/network adapters. 5. If so remove it. Check to see if Winpoet adapter is installed. 4.
It might have been packaged with an older version of the software, please beware even though you might have just recently purchased your router. You must upgrade your firmware. Refer to your manufacturer's website or documentation for troubleshooting your router or contact the Vendor directly for support. The problem might be your router's setup or firmware, if successful. Directly into your network card or USB connector, this is accomplished by connecting the cable coming out of your DSL/Cable modem. Connect your PC directly to your Internet connection. Remove your router from your configuration. 2. Try to connect. Anti-virus software and any other maintenance or Security programs installed, disable your firewall. 1. Try uninstalling or removing the following items, if you are still experiencing problems. Have you scanned your computer for Viruses? 5. Were any hardware or software changes made since your VPN connection was last working? 4. Have you recently installed any new software or hardware? 3.

And then click Network and Dial-up Connections, point to Settings, click Start, open Network and Dial-up Connections. That you elect to restart when finished (as prompted) or restart between each process.For Windows 2000 you must be logged on as an administrator or a member of the Administrators group in order to complete this procedure.Remove TCP/IP

1, no matter which operating system you use, )Please be sure. If you are not using Windows 2000, web support and/or documentation for instructions, (Refer to your operating system's help screens. Below are instructions on how to remove and add TCP/IP for Windows 2000. How can I remove and re-install TCP/IP Protocol? 14. Users should download drivers/software from the Brother website at http://www.brother.com or contact Brother for support. Windows 2000. Brother Multifunction Printer You may not be running the current Brother software for your printer. Windows ME Remove and Add TCP/IP protocol. VPN Software Most VPN clients cannot co-exist on the same machine. Refer to the list below and see if any of this applies:Windows XP Disable the XP firewall. The upgrade to release 4.6X of the VPN client failed. 13. Either use dialup to an ISP and then use VPN or dialup directly into your Network. Try to test using a dialup connection, cable/DSL users: If you have a dial-up modem installed on your PC. Firewall/internet security programs one at a time, enable your router. 3.

Follow the steps outlined above under "Problems with Name Resolution using DNS Services" to run IPCONFIG at a Command Prompt on NT 4.0 and to run WINIPCFG on Windows 95. 1. Validate that the Contivity VPN Client has been configured with a WINS Server, actions:

For the first problem. Your system may be setup for a different domain than the one on the remote network. 2. WINS Server may not be configured for IPsec connections on the Contivity VPN Switch. Causes:

1. Cannot VPN Network Shares After establishing a Contivity VPN Connection. 25. You will need to disconnect the Contivity connection to web browse the Internet through your ISP connection, if this default route is not configured. Action:

The Contivity VPN Switch administrator can set up a default route on the Switch to forward traffic to the Internet. Firewalls and other security measures on the corporate network will limit your VPN to the Internet, typically. Cause:

This is normal and occurs as a result of having all network traffic passed through the corporate network. Cannot VPN Web Servers on the Internet after Establishing a Contivity VPN Client Connection. VPN only supports the TCP/IP Protocol and most Novell Servers require that you use IPX/SPX to access them.Work with your Novell Administrators to change to NT or use a Version of Novell that supports IP traffic.24. Why can't I get to my Novell Servers when using VPN? Right click the mouse and select the properties button.Click on the Server Type tab and uncheck the "Software Compression" setting.23. Try turning off the Software Compression option on your Internet Service Providers (ISP) dial connection as the VPN client has it's own compression. Why do I seem to be running slowly through my VPN connection? Windows 95 users should make sure that they have the "Log On To the Network Box" checked in the Extranet Client per the instructions for the Extranet Client Install to use NT resources such as Exchange and file shares.22. Why can't I access my NT resources when using VPN? Otherwise you will see delays while the system tries the unsupported protocols.VPN only supports the TCP/IP protocol so checking these boxes will only slow you down.21; on your Internet Service Providers (ISP) dial connection.Right click the mouse and select the properties button.Click on the Server Type tab and make sure that the NetBEUI and IPX/SPX boxes are unchecked. Why do I run so slowly when using my VPN connection? Otherwise you will hang trying to log into the Network when trying to connect.20, right click the mouse and select the properties button.Click on the Server Type tab and make sure that the "Log On To Network" box is unchecked, on your Internet Service Providers (ISP) dial connection. Why do I get No Domain Available when dialing my ISP? As the hotel may recommend.19, and VPN may fail.Disable your firewall, you won't have obtained an IP address, you must launch your Internet explorer first to try and obtain an IP address.If you just launch VPN, when working remotely from a Hotel (Hotelling). I'm Unable to obtain an IP address while "Hotelling". )

18. (The files ATKPKT2.SYS and ATKPKT2.VXD are located in the AOL directory under PROGRAM_FILESCOMMON_FILES. Disable the ATWPKT2 driver. 3. Make sure the button "Prompt for a profile to be used" under General tab of MS Outlook properties is selected. 2. Show Profiles and Add the second profile, services, mail, control Panel, go to Start. One profile as a Remote Connection (POP3) account for your AOL Internet email and another profile for a local LAN connection to your corporate Network email.Here's how: to do

1; users may experience problems with Windows Outlook email.You must create two separate profiles. I've experienced problems with my connections to my Network, after installing v8.0 of AOL. It must be version 6.0 or higher of WinPoET.Check with your ISP and request v6.0 or higher of WinPoET.17, if you are using WinPoET. Can I use it with the latest release of the client? My ISP provider requires the installation of WinPoET. The ultimate goal is to upgrade to the current version.Please do not reinstall version 3.7X as a fix.16; however, there are some known issues when using the Contivity Nortel client 4.60 on a PC running Windows XP.The older version of the Nortel client (version 3.70) will fix the problem. I am using Windows XP Home or Professional and am unable to get to certain websites or resource servers when connected using VPN. 15. You only need to follow these instructions if the TCP/IP default selection was overridden during Setup. TCP/IP is installed as the default network protocol if network adapter hardware was detected during Windows 2000 Setup. And then click OK, verify that the Internet Protocol (TCP/IP) check box is selected. D. And then click OK, click Internet Protocol (TCP/IP), in the Select Network Protocol dialog box. C. Click Protocol and then click Add. B. Click Install. Then do the following:

A, if Internet Protocol (TCP/IP) is not in the list of installed components, on the General tab (for a local area connection) or the Networking tab (all other connections). 7. And then click Properties, right-click the network connection for which you want to install and enable TCP/IP. )

6. And then click Network and Dial-up Connections, point to Settings, (Click Start. Open Network and Dial-up Connections. Install TCP/IP

5. Click Yes, in the Uninstall Internet Protocol (TCP/IP) dialog box. 4. And then click Uninstall, click Internet Protocol (TCP/IP), on the General tab (for a local area connection) or the Networking tab (all other connections). 3. And then click Properties, right-click any network connection. 2.

Verify that a Primary WINS Server is listed under the section for the adapter named IPSecShm on NT 4.0 and on Windows 95. 2.

Have you recently installed any new software or hardware? 3. Do you have the most current version of the Contivity Extranet Access client? 2. Is your Internet connection to the public Internet working properly? 1. Try isolating the problem by process of elimination. I am having problems with my VPN connection not already discussed. And it is not supported.The two virtual adapters installed with each client will conflict with each other.There is a utility on the new Cisco clients that will uninstall a Nortel client if found by the Cisco VPN Unity Client install program.All other VPN Clients require manual removal of the Nortel client or any other client.29, they cannot coexist. Is this supported? Can Cisco or other IPSEC VPN Client software exist on the same box with Nortel Extranet Access Client? Any downstream unit will not be functional for VPN.28. Is to make the unit running the ICS be the one you run your VPN connection from, which may not support IPSec connections.The only way around this currently, and NAT, the reason for this is that the Microsoft ICS uses Network Address Translation (NAT) to get the Internet connection. Now my VPN client no longer works. I installed Microsoft Internet Connection Sharing (ICS) so that all of my systems can reach the Internet, when I set up my home network. The Nortel VPN Client currently does not support Dual Processor units.27. When trying to load the VPN Client on a Dual Processor unit you get an error message. 26. You would enter your username as CORPJoeS, if your user ID is JoeS and you are accessing a machine on the remote Domain named CORP, for example. You will need to have a Domain name precede your user ID, if you are prompted for a username and password, when accessing a resource on the remote Domain. Click OK to save the changes and reboot the machine. So enter anything, the name for the Workgroup is not important. 4. Change to use a Workgroup and verify that the "Computer name" does not match one that may be on the remote network. While on NT 4.0 it is necessary to click the Change button to change the entries, the entries on the Identification page can be modified directly, on Windows 95. 3. Select the Identification tab. The Network Control Panel applet will open. Double-click on the Icon labeled "Network", in the Control Panel. 2. From the Start Menu select Settings then Control Panel. 1. Change your workstation to be a member of a Workgroup instead of a Domain, alternatively on both NT 4.0 and Windows 95. This is the recommended method for users with Docking Station configurations. 2. You will then be prompted to log onto the domain of the remote network after the Contivity VPN connection is made. 1. Skip the initial domain logon when Windows 95 starts and select "Log on to the Remote Domain" under the Options menu of the Contivity VPN Client dialog box, for the second problem. Notify the Network Administrator that the Contivity VPN Switch may not be properly configured, if there is no Primary WINS Server listed. 4. Verify that a Primary WINS Server is listed in WINIPCFG for the Contivity VPN Client adapter. 3.

But restoring the old client does not necessarily fix the problem.You may try uninstalling the VPN Client and then reinstalling.For Further Details and More SourcesYour VPN Doctor has the Cure, but not others.It can occur regardless of the VPN client you are using.Some users may only experience this problem after upgrading to a new VPN client, this is a known issue due to Microsoft that can occur when using cached credentials behind a NAT firewall.The problem will occur for some users! I am having problems mapping drives using the latest VPN client. 31. Then you need to upgrade, action 3:
If you are using a release of Windows earlier than Release 2 of Windows 95. This problem was fixed in OS Release2. "release 1") of Windows 95 contained a bug that prevented use of more than one DNS server. Cause 3:

The retail release (a.k.a. Notify your network administrator that the internal hostname should be modified so that it is not the same as the external hostname, if it is not. www.vpnclient.com [207.78.33.329] is an IP address from the remote corporate network, verify that the IP address returned on the first line (for example, if you receive a response. http://www.vpnclient.com), action 2:

Open a Command Prompt and ping the host you are trying to reach with a fully-qualified hostname (for example. This is commonly referred to as a Split-Horizon DNS. Cause 2:

The hostname being resolved has both a public and a private IP address. Record the information displayed under DNS Server entry and verify it with the network administrator. Then click More Info, select "Contivity VPN Adapter" from the pull down list of Adapters. Select Run and enter WINIPCFG, from the Start menu on the taskbar, for Windows 95. Verify that a DNS server entry is listed. Open a Command Prompt and enter IPCONFIG /ALL, for NT 4.0. Action 1:

Validate that the Contivity VPN client has been configured with a DNS entry. Cause 1:

A DNS server may not be configured for IPsec connections on the Contivity VPN Switch. VPN Problems with Name Resolution using DNS services. 30. Either use dialup to an ISP and then use VPN. Try to test using a dialup connection, cable/DSL users: If you have a dial-up modem installed on your PC. Firewall/internet security programs one at a time, enable your router. 3. It might have been packaged with an older version of the software, please beware even though you might have just recently purchased your router. You must upgrade your firmware. Refer to your manufacturer's website or documentation for troubleshooting your router or contact the Vendor directly for support. The problem might be your router's setup or firmware, if successful. Directly into your network card or USB connector, this is accomplished by connecting the cable coming out of your DSL/Cable modem. Connect your PC directly to your Internet connection. ) from your configuration. Etc, netgear, cisco, d-link, remove your router (Linksys. 2. Try to connect. Anti-virus software and any other maintenance or Security programs installed, disable your firewall. 1. Try uninstalling/removing the following items, if you are still experiencing problems. Have you scanned your computer for viruses? 5. Where any hardware or software changes made since your VPN connection was last working? 4.

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